Coronavirus (Covid-19) Response

Care during the coronavirus pandemic

During the coronavirus pandemic, we are still continuing to provide outstanding care to all our clients. We are also supporting new clients during this time, if you or a loved one need care at home, don’t hesitate to get in touch.

Contact us today to discuss how we can help on tel: 01789 204040

Coronavirus (Covid-19) Policy – updated 27/03/2020

At Unique Senior Care, we want to inform all of our clients, and their families and loved ones, about our response to the ongoing Covid-19 outbreak.

We are seeing an increase of cases of Covid-19 in the UK, and current indications are that we will be facing the implications of coronavirus over an extended period of weeks, if not months.

We recognise, and share, the concerns that many people have regarding the COV-19 pandemic.
Our main priority is the safety and wellbeing of our clients and staff, and to make sure that we can deliver the high-quality care that we pride ourselves on.
In order to achieve this we have introduced a number of measures and procedures across the company, these will be updated frequently on the guidance of Public Health England.

For the majority of those who will get the illness, we know the symptoms will be quite mild, like a cold or the flu, however the virus poses a significant risk to those with underlying health conditions, such as respiratory conditions or compromised immune systems. We would encourage people who feel they are at risk to be especially careful in following public health guidelines. Of course, anyone with immediate health concerns should contact NHS 111.

It is by both individual action on infection control and hygiene, and through social distancing that we can take care of one another. If we follow the Public Health England guidelines we can succeed in tackling this outbreak over the months to come.

Our actions, (as of 27/03/2020) include;

Self-isolation of staff
All staff have been informed of the current available guidance in respect of potential self-isolation

  • Anyone who has a temperature that is above 37.8°C and/or you have a continuous cough, you must self-isolate for seven days
  • If you live with anyone who shows these symptoms, you must also stay at home for 14 days from the day the first person showed their symptoms.
  • Any staff needing to self-isolate are provided with the most recent government guidance on what steps to take.

Social distancing and Shielding
The UK government have provided clear guidelines on the necessary social distancing measures required to prevent the further spread of coronavirus. Care staff are considered Key Workers during this time, all of our staff have been provided with regular information regarding best practice in relation to Social distancing. Further guidance has been provided regarding those who are most vulnerable, these are in the Shielding category that need to self isolate for 12 weeks. Unique Senior Care are following these guidelines in relation to our staff.

Infection control measures
This virus is thought to spread most easily when the first symptoms show, and during the next 2-3 days.
It is also clear that whilst anyone can get the virus, its impact is most serious on elderly people, especially if they have underlying health issues, which include Coronary, Respiratory or Diabetes related conditions. As these categories include some of our clients, following these steps is of even greater significance to help keep them safe and well.

Unique Senior Care already have strict standards on hygiene and infection control, and our guidance to staff reflects the most up-to-date advice during the Covid-19 outbreak.
The following are some of the key ways to help limit the spread of the virus

Clients, Family members and Employees should;

  • Wash your hands and wrists. This is important advice and must be followed. Soap and water is the preferred method, hand sanitiser is only recommended where handwashing facilities are not available
  • When entering or exiting any building hands must be washed, especially at a client’s home. Door handles and surfaces are high-touch risk area and extra care must be taken.
  • Do not shake hands with anyone, whether at work or not.
  • Avoid hugging and kissing anyone apart from your immediate family.
  • Do not share cups or water bottles.
  • Do not share food and drink.
  • Ensure any cutlery or crockery has been thoroughly cleaned before use.
  • Clean the rim of beverage cans/bottles before decanting.
  • Please ensure you wear clean clothes every day.
  • Please refrain from touching your face, nose and eyes. This is a challenge but it is important to keep trying.
  • Clean surfaces as frequently as possible with anti-bacterial products, especially in high use areas.

Additionally, employees should also;

  • Ensure Personal Protective Equipment (PPE) is used wherever necessary and dispose of according to company policy.
  • Keep any public areas clean, in line with our office policies
  • Try to avoid using other peoples’ telephones or IT equipment.
  • Phones, keyboards, mice, etc. should be cleaned in line with our office cleaning policy.

Management response
During this challenging time the Unique Senior Care Senior Leadership Team are focused on doing all we can to reduce the impact that the current situation has on our clients and employees.
This includes;

  • A member of the Senior Leadership Team has been appointed to coordinate all activity relating to the Covid-19 outbreak
  • All Unique Senior Care office staff are now home-based, wherever possible, in line with recommended government guidelines
  • Conducting a daily briefing on Covid-19 developments, including updating our contingency plans
  • Regular communications with our staff teams
  • Regular two way communication with our local Public Health department, the NHS and Local Authority
  • Sharing best practice developments with other care providers

Reducing non-critical meetings
Whilst we are focused on continuing to deliver services to our clients, we are now conducting all meetings via phone or video conference. We feel by removing any in-person meetings this will help prevent the spread of Covid-19.

Finally, looking ahead to the next few weeks, we are working hard to prepare for possible further disruption to our local community. We are putting contingency plans in place; in case we need to alter our working practices.

We would like to stress that we want to ensure you receive the care and support you deserve and we will be working very hard over the next few weeks to make that happen in a safe and effective way. We will, of course, keep you updated about any decisions in this area as this work progresses.

Whilst we are taking every step we can, none of us can foresee the exact course of events over the weeks ahead. However, what is within our control is how we respond and how we support one another. By doing this we can all play a role in minimising the impact of the current situation.

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Copyright © Unique Senior Care. All rights reserved. Understanding Care (Coventry) Limited, trading as Unique Senior Care is a limited company registered in England with registered number 8859744. Understanding Care (Warwickshire) Limited, trading as Unique Senior Care is a limited company registered in England with registered number 7506076. Our registered office is at Norgar House, 10 East Street, Fareham, Hampshire, PO16 0BN.

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