Unique Senior Care Management

Committed to delivering an outstanding service

Unique Senior Care Management

Our Senior Management team has a wealth of experience in the care industry. We truly know what good care looks like and are committed to delivering it for our clients.

I have been working with Unique Senior Care for over three years now, joining the company as Care Manager, moving on in the role of Head of Extra Care and now Director of Operations.

I have worked in the care sector for over 30 years, starting when I was still at school (aged 15), working in the kitchen at a nursing home. I went on to become a care assistant working in residential care, then progressing into lead and senior care roles. I always knew that I wanted to develop my career in older person’s services and enrolled in college to undertake a Care Management course for two years, achieving a Welfare Officer Diploma.

I relocated from Warwickshire to South Yorkshire in 2001 where I worked in varying leadership and management roles for a national housing provider, predominantly responsible for sheltered and extra care housing. Upon moving back to Warwickshire in 2011, I returned to working in residential care as a Registered Manager specialising in dementia care. I worked in residential care for three years, and during this time my mum was diagnosed with early onset Alzheimer’s disease. I found the journey and navigation through services very difficult – my mum did not receive the best care, support nor treatment. My aim is therefore to lead my teams to provide compassion, understanding and high standards of care at all times to our clients and their families, ensuring that people are treated with dignity and respect. Also to support people to remain in their own homes for as long as possible, as this was not provided as an option for my Mum.

I joined Unique Senior Care in 2016.I have great satisfaction in knowing that we make a difference to the lives of our clients – I see the amazing work our teams do on a daily basis to support people to achieve their goals. My focus is always on continuous improvement and how we can evolve and develop our services to provide even better outcomes for our clients.

When I am not at work I enjoy spending time with my family and looking after my six ‘fur babies’ (cats!) I love the outdoors and I enjoy growing herbs. I like reading fantasy and horror novels and watching movies of the same genres. I am also a fan of heavy metal music and love going to concerts and festivals.

My first taste of the care industry was in my first job, working as an office manager for a social care recruitment company. Through this role I got a great feel for recruitment and decided to pursue a career in the industry. I moved into a recruitment position and from there I was made responsible for managing a team. At this point I was one of two managers in a Human Resources department overseeing 500 employees.

Three years ago, I moved on to Unique Senior Care. Since I started, I have managed the company’s recruitment and employee engagement, as we have grown the human resources and learning and development departments to support our 200 employees effectively. Through my role, I lead our people management strategy to maximise employee satisfaction and performance. I also support and advise managers and promote best practice.

Watching people grow in confidence in their jobs is a particularly rewarding part of my job, especially when they don’t have previous industry experience. It’s so satisfying to receive positive feedback about the impact our Caregivers make to their clients’ lives.

When I’m not in work, I love going on long walks in the countryside, discovering new places and generally being outdoors. I’m also a regular at the gym, and I love retail therapy, reading fantasy literature, and spending time with my goddaughter, nieces and nephews.

I have personally experienced the difficulties people face when seeking quality care for a family member. My mother suffered from vascular dementia and always said that she wanted to stay at home. I therefore know first-hand how challenging finding at-home care can be.

We know how important it is to provide support to ensure families are confident that their loved ones are safe and cared for. We are therefore very proud of the service we provide to our local communities.

I work closely with our team to ensure that we consistently deliver an excellent service to all of our clients. We treat our staff as if they are a member of our extended family and rely on them to do the same for our clients.

Philip Maundrill and I set up Unique Senior Care more than seven years ago now, having previously worked together in the corporate world. Over the years the business has grown in ways we could never have predicted. We’re so proud of how we’ve developed and the standard of care that we continue to provide.

For most of my life, I’ve been responsible for my sister’s care. She has learning difficulties so it’s always been important to me to find carers who are compassionate and treat her with dignity. It’s so rewarding being able to provide the standard of care to our clients that I would expect to find for my own family.

I love seeing and hearing about how we are enriching the lives of our clients and their families. In my spare time, I enjoy travelling overseas.

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Copyright © Unique Senior Care. All rights reserved. Understanding Care (Coventry) Limited, trading as Unique Senior Care is a limited company registered in England with registered number 8859744. Understanding Care (Warwickshire) Limited, trading as Unique Senior Care is a limited company registered in England with registered number 7506076. Our registered office is at Norgar House, 10 East Street, Fareham, Hampshire, PO16 0BN.

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