Bishops Cleeve | Unique Senior Care

Hourly and 24-Hour Live-In Home Care in Bishops Cleeve

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Unique Senior Care in Bishops Cleeve

From our offices in Cheltenham, our highly experienced team deliver a broad range of high quality domiciliary homecare services for the elderly citizens of Bishops Cleeve and the surrounding villages.

Our services are tailormade to suit you and your loved ones needs and you can be assured that we will always provide care with patience, kindness and respect and that supports you to remain living independently in the comfort of your own home. Visits can range from hourly care calls through to live-in or 24 hour around the clock and can include companionship, respite, dementia care, personal care through to palliative or end of life care.

All of our carers are directly employed, fully DBS checked and are tested on a weekly basis for COVID-19 with the gold standard PCR test. They all receive extensive in-house on-going training, and their hands-on experience ensures you or your loved one will receive the very highest quality homecare.

The organisation was set up over 10 years ago by Directors Philip Wright-Howarth and Philip Maundrill having seen first-hand the challenges of finding high quality homecare for their own loved ones who needed help with their Dementia and Learning Disability. Their experience had not been particularly positive, so they decided that they wanted to provide a service where the focus would consistently be on the health, wellbeing and welfare of the people they cared for. With this in mind, our motto became ‘People above all else’

Our aim is for our team to provide you with the support to make your life easier, whether that be with the simple things or those that you find more challenging such as help with getting up and about, preparing a favourite meal, some light house-keeping – or enabling you to re-connect with an old interest or hobby, go out to a favourite location, or attend a local social event.

Cheltenham office
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Without the carer’s I would not be able to live in my own house. Their friendliness is really great, lovely carers. I look forward to each of them coming to see me.

Eric, Cheltenham

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Very efficient, did what you promised, Mum was very content, carer was very conscientious and very caring, excellent service.

Carol, Cheltenham

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Very professional service which fully meet my needs. Carers are extremely friendly and always pleasant to spend time with.

Olivia, Cheltenham

Call us now on 01242 279 659 to hear more about how we can help you.

So, why are we different?

All of our staff have to pass our ‘Mum test’ when we ask ourselves if we would allow them to look after our own loved one.

Our aim is to always turn up on time – every time.

We will not send a stranger, and whenever possible, we will send the same person.

None of our staff wear a uniform – so when they take our clients out, they do not look like a nurse or carer, but more like a family member or friend.

Quality care cannot be rushed, so we do not do 15 or 30 minute visits – with us, it is a minimum of 1 hour.

Most clients come to us via recommendation, so our reputation is very important to us – and to protect it, we will never compromise on our high standards.


Services we offer in the Bishops Cleeve area:

Hourly care

Our services are designed to meet the individual needs of you and your loved one.

So, our domiciliary homecare calls can be an hour a day or we can provide numerous calls per day or longer calls if you require more support. We can also be on hand to provide overnight waking or sleeping calls if there is a concern about being alone at night.

If you require a care call to assist with washing and dressing, or a lunch time or tea call, or you have more specialist or complex needs such as Parkinson’s, Dementia or have suffered a stroke, our experienced carers can assist with your needs.

We always work closely with you and if appropriate your family, to ensure your care plan is tailormade to your lifestyle, personal needs, preferences and unique personality.

Live-in and 24 hour Care

There are times when you may reach a point in your life where your care and support needs may increase to a level where an hourly visiting homecare service is no longer the most appropriate option. However, in these circumstances, the move to residential care or a nursing home may not be the only solution – as our fully managed live-in or 24 hour care service may be able to meet your needs and allow you to remain in the comfort of your own home.

Your live-in carer will quickly get to know your preferred daily routine and focus on your needs, whilst you have the re-assurance that they are on hand when required.

We will take care of all the employment related issues and we only directly employ our carers, and you can be assured that our service is fully regulated by the Care Quality Commission (CQC) unlike other ‘introduction agencies’ who may supply self-employed staff.

Live-in care can be a cost-effective alternative to residential care or a nursing home.

Why not call our expert team today on 01242 279 659 to hear more about our we can help you and your family?

Hourly Homecare Visits in and around Bishops Cleeve

Home Help

Our home help service is provided by our friendly carers who will provide some domestic assistance to keep your house in tip-top condition.

Whether it be help with hoovering, dusting or a spring-clean we are able to help now and again.

We do have carers who love to cook, so if you need a little help with preparing a nice dinner, or a special breakfast, then this entirely possible.

Sometimes, home help can be a great way to introduce reluctant loved ones to some initial help, care or general support.


Loneliness and self-isolation in the elderly and the associated impact on their health and well-being is a major issue.

Our companionship service can make a huge, positive difference and help you lead a happier and more fulfilling life with our carers being available to enable you to pursue a much loved interest or hobby, or visit a favourite location for a meal or cup of tea and a slice of cake. Perhaps you would like to attend a social or family activity or even go on a longer break.

Companionship calls can be so enriching for our clients and rewarding for our employees.

Personal Care

Some of the more challenging tasks for the elderly can be related to their day to day personal care such as getting up, washed, dressed, toileting, shaving and managing their medication.

We fully understand that personal care is very personal, so our kind, patient carers will use their extensive training to ensure your needs are managed safely and sensitively.

Our care support plans will always be designed to meet your individual needs.

Dementia Care

A diagnosis of dementia will be life changing for a loved one and devastating and worrying for you. The personality and behavioural changes with their associated challenges may require specialist care and support.

Our dementia trained team of hourly and live-in carers are supported by our in-house Memory Support Worker, Dementia Champions and expert Learning and Development colleagues.

Close collaboration with the wider health team (Admiral Nurses, GP etc) will be important as we ensure any condition changes are incorporated into the care plan.

Respite Care

Informal or family carers are a hugely important source of care and support for many and this brings with it significant responsibilities and challenges for those providing the care.

Our respite homecare service can provide you with an all-important break from the daily pressures of providing care for a loved one, friend or neighbour.

This support can range from an hour a day (or several visits or extended duration calls) to numerous calls per week, through to an overnight call to provide much needed rest. We can also help with a live-in carer if a longer period of respite would help.

Palliative/end of life care

As your loved one is approaching their end of life, this can be one of the most distressing and worrying times for you and your family. We are able to provide you with help at this most difficult time and when you need it most.

Our carers can provide the very special level of care required and are trained and experienced to deliver compassionate, kind care that is sensitive to your needs. They will work closely with your loved ones GP, and District Nurses and Hospice to ensure very highest level of palliative care.

We want your loved one to be as comfortable as possible, whilst enabling you and your family to be able to spend as much all-important time together as possible.

Specialist Care

We are very experienced at providing specialist care for those living with complex needs.

Our hourly and live-in carers can support those with dementia, cancer, MS, learning disabilities, stroke sufferers and Parkinson’s.

Whist you or your loved one may have special care requirements, we will always stay true to our ethos and strive to ensure they receive safe, high quality care that reflects their individual choices and preferences.

Meet Faye, our Registered Care Manager for Bishops Cleeve

Faye is a highly knowledgeable Care Manager with over 20 years’ experience.

Whilst still studying at school, aged 16, she went to work in a local care home and quickly decided that helping support people with their care needs was her preferred career, so she went on to study at college and gain her Health and Social Care qualifications.

Faye has worked in various senior positions in care homes and domiciliary homecare providers.

She also has experience of working in stroke rehabilitation units and on Parkinson’s and elderly care hospital wards.

She is passionate about care and loves to support her team of carers to get to know her clients to learn about their unique life stories and interests. She believes this enables her team to provide the very best care for our clients that meets their individual needs and allows them to live their life the way they choose – and in the comfort of their own home.

Outside of work, Faye enjoys spending time with her husband, family and friends, as well as making trips abroad to visit places off the beaten track.

Faye Galling

Registered Care Manager

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Where to find us:

92 Edinburgh Place
GL51 7SE

Opening hours

Monday – Friday 08:30am-8:00pm

To talk to a member of our team about how we can help you. Someone is available to discuss all Care enquiries 24 hours a day, seven days a week.

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