Outstanding Live-in Care in Herefordshire

CQC Rated Outstanding Logo Transparent

We provide Live-in Care across the whole county of Herefordshire including:

Bromyard

Clehonger

Credenhill

Hereford

Kingstone

Kington

Ledbury

Leominster

Lugwardine

Ross-on-Wye

Weobley

Withington

What is Live-in Care?

When looking for care and support, people often think that a care or nursing home is the only option. However research shows that given the choice people would much prefer to carry on living in the comfort and familiarity of their own home.

Live-in Care is one of the most popular and cost-effective alternatives to a residential care home. This is where a highly trained Caregiver comes to live with you as a PA in your own home to provide care, companionship and support, and helping you to maintain your independence and dignity.

Our award-winning training for our professional Caregivers will ensure they get to know you and provide high quality, personalised care and support. This relationship, along with your bespoke personalised care plan, is at the heart of what makes Live-in Care the ideal solution for individuals and their loved ones.

Two ladies stand in front of a mirror. An elderly lady sits smiling, a younger lady stands behind her smiling. The younger lady wears an orange lanyard.

What makes Unique Senior Care different?

You can be assured that we have an absolute focus on providing the very highest quality, person-centred Live-in Care.

As a provider of regulated care services, you can be confident in the knowledge that we are fully registered and compliant with the Care Quality Commission’s (CQC) regulations.

We are one of only 4% of home care providers in England to have been awarded an Outstanding rating by the Care Quality Commission (CQC)

Our award-winning service is based on personal experience and ensuring we always put ‘people above all else’

We are regularly recognised as providing industry leading training to our colleagues

Our services are personalised and tailored to your needs with the aim of allowing you to remain living independently in your own home

You will receive a service that is Well-led, Safe, Caring, Responsive and Effective

All of our Caregivers are directly employed

We only recruit the best (our application to hire rate is 1 from 65) and all our Caregivers must pass our ‘Mum Test’ i.e. we would allow them to look after our own loved ones

Clients and their families have rated us in 2022 as one of the Top 20 homecare providers in England

Your 100% satisfaction is our aim – if you think we need to do better, please let us know

Our standards are uncompromising, and we are very proud of our reputation for providing an outstanding service

CQC Rated Outstanding Logo Transparent
UK Top 20 Homecare Group 2024 Award Logo for Unique Senior Care
NHS logo small on Unique Senior Care site
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An elderly lady sits in an armchair. A Unique Senior Care colleague helps the client to put on a jumper.

How we manage Live-in care

Following your initial enquiry, the first stage of organising Live-in Care is to arrange a care consultation with one of our dedicated Live-in Care Managers. This is where we gain a detailed understanding of your circumstances, normal daily routine, and interests.

Your care manager will then consider who would be the most appropriately experienced and trained Caregiver for you, to ensure we achieve the agreed required outcomes from the service and will be looking to match our Caregiver for personality and interests.

Prior to commencement of the service we will prepare a detailed personalised care and support plan which will outline all elements of what you can expect us. You will have a named office contact and regular communication to ensure we are continually reviewing the service meets your needs and adjusting the care plan as required.

All feedback from you or your family will be welcomed and carefully reviewed to identify and changes that would benefit you and our wider service.

Why choose Live-in care?

More and more people are choosing Live-in Care as it enables you to continue living in the comfort and familiar surroundings of your own home – surrounded by the comforts, possessions and memories that are important to you and provide reassurance whilst retaining your independence.

The service will be tailormade to meet your personal preferences and any care needs through flexible one-to-one support available when you need it. Having a Live-in Caregiver who will be matched to you will ensure there is always someone to talk to as a companion and enable you to stay connected with family and friends.

Benefits of Live-in Care vs a Residential or Nursing Care Homes

Benefits Live-In Care Care Home
Remain in the comfort of your own home for life
Enjoy a service which is fully personalised to your needs
Consistency of care with a dedicated team of Caregivers
Care tailored to your needs on a one-to-one basis
Meals of your choice are prepared for you
Continue living with your pets
Reduced risk of infection or hospital visits
Peace of mind for your family
Maintain valuable relationships in your local community
Continuous companionship reduces loneliness and isolation

How 24-Hour Live-in Care works

Matching

We carefully identify the right carer for you.

Home

You remain in the comfort of your own home.

Freedom

Your carer will help with getting out and about.

Availability

You benefit from around the clock support.

Flexible

As much or little care as you require.

People

Your family and friends visit as before.

Friends

Our carer becomes more like a friend.

Bedroom

You provide a bedroom for the carer to rest and sleep.

Meet your Live-In Care Manager for Herefordshire

Kate
Live-In Care Manager For Herefordshire

Kate McGourlay joined our team in 2021, bringing with her a wealth of caring experience from her 30 years spent as a paediatric sister. Kate seamlessly transitioned from paediatric to elder care, applying her experience in nursing and healthcare to understand and meet our clients' unique needs. In her role as the Live-In Care Manager for the Herefordshire area.

Kate develops personalised care plans for our clients, supports our Caregivers to ensure top-notch care delivery, and addresses any challenges that clients or Caregivers might face. She’s dedicated to making sure every individual feels heard and valued, ensuring a high standard of care throughout Herefordshire.

When she's not working, Kate loves spending time with her family, including her two daughters, husband, and their adorable Labrador, Ferdie. Kate's most fulfilling moments come from seeing the positive impact of care on her clients and hearing the colourful stories they have to share.

She believes in treating each client with the same kindness and attention she would want for her own family. Her personal touch and caring nature are what help make a real difference in the lives of everyone she works with.

Kate is supported by a dedicated senior team all equally as passionate about providing the best possible care and service for our clients.

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