Unique Senior Care in Solihull
Solihull has been voted as one of the best places to live in the UK with its excellent shopping, schools and amenities.
Based in Knowle, Unique Senior Care provides a wide range of domiciliary homecare services in Solihull, Knowle, Dorridge, and all the surrounding areas. Our sole focus is to provide you and your loved one with the very highest quality elderly care delivered with patience, kindness and compassion, that allows you to remain living independently in the comfort of your own home.
The tailormade services we deliver are regulated by the Care Quality Commission (CQC) and can include everything from companionship through to respite and palliative or end of life care.
Our number one priority is that you or your loved one receive care that is safe and we will always ensure that our carers are kind, caring and compassionate, and all our employees are fully DBS checked.
The minimum expectation for our carers is that the pass our ‘mum test’ as we expect them to treat our clients as though they were their own loved ones.
You should expect our carers to have thorough, on-going training and this is what equips them with the skills to provide you with the very best quality homecare in Solihull – with our hourly and live in care that includes companionship, personal care, specialist care and palliative/end of life care.
Our Directors Philip Wright-Howarth and Philip Maundrill have personal real-life experience of the challenges of managing care for a loved one. They believe that care is personal and have one clear aim for our clients – to provide the quality of tailormade care that they had wanted for their loved ones.
With our on-going focus on quality, our motto is ‘People above all else’ and our ethos is based on continuous improvement and learning so that our everyday practices can evolve and ensure we are providing an outstanding service to both our clients and their families.
We believe our clients should be able to live their lives as they choose, so our services are designed to enable them to do this. This may include helping them with their getting up in the morning or preparing for bed in the evening, or assisting with preparing a meal or medication or simply enabling them to do the things they enjoy but find a little more difficult.
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Meet Stacey,
your Care Advisor
Call us now on 0121 667 5555 to hear more about how we can help you.
So, why are we different?
We will arrive when you are expecting us – on time every time.
Our services are designed to support our clients to live their lives as they choose.
Experience tells us that consistency and continuity of carer leads to happier clients and more rewarding work for our carers – so our aim is to try and send the same person.
Quality care cannot be delivered in 15 or 30 minute slots – so our minimum call is 1 hour.
We don’t put our staff in uniforms – we want them to look like a family member or friend.
You would rightly expect our standards to be very high – as is the importance to us of our reputation.
Services
Services we offer in the Solihull area:
Hourly care
Our hourly domiciliary care services are all designed to meet the unique needs of our clients.
You can schedule an hours call per day, or more if that is required; and we can provide additional peace of mind overnight with our waking or sleeping night service should you be worried about being alone overnight.
We believe that quality homecare needs to be bespoke so that you receive the service you require how and when you need it. We can help with companionship, dementia care and specialist care for complex conditions and end of life and palliative care.
Your tailormade care plan will incorporate your unique and individual needs and will be prepared when Debbie, our Registered Manager has met with you and possibly your family.
It is important we fully understand your circumstances, preferences and dislikes so we can provide the most appropriate service.
Live-in and 24 hour Care
Sometimes live-in or 24 hour care can be a better way of meeting your needs than an hourly service. It can also be a more cost effective solution then moving to a nursing home or into residential care.
All of our directly employed live-in carers are experienced and will quickly get to understand your preferences and routines, so you can benefit from the help you need – when you need it.
So, you can remain in the comfort of your own home, surrounded by the things you love and be supported with our live-in care service providing all the care you require.
You can be assured that you will be receiving care from a regulated provider and that we will manage all the day to day issues, so you will not have to worry.
Whatever care help and support you think you require, give our team a call on 0121 667 5555
Pricing for Hourly Care
At Unique Senior Care, we're dedicated to providing exceptional care with clear and simple pricing.
Below, you’ll find the rates for our hourly care services, starting from 1st June 2024. We believe in transparency, so there are no hidden fees like VAT or travel time for our visits.
Hourly Care and Support Services:
Weekdays:
- From 8am to 8pm: £39.00 per hour
- From 8pm to 8am: £40.00 per hour
Weekends:
- From 8am to 8pm: £41.00 per hour
- From 8pm to 8am: £42.00 per hour
Reduced Rate for Off-Peak Companionship Support or Respite:
Sometimes you might need a little bit of friendly company during the day to pop out to the shops or give family members a rest.
During our quieter times, between 10am and 4pm, we offer a special discounted rate for companionship calls.
This is currently charged at £70 for a 2½ hour visit and is a great way to get the support you need when our team is more readily available.
Sleepover Services:
Need some peace of mind throughout the night? Our sleepover service is available from 10pm to 7am at £275.00 per night. This ensures you have the reassuring presence of a Caregiver at home with you in case you require any extra support.
However, to ensure the safety and wellbeing of both you and them, your Caregiver must get at least four hours of continuous sleep. If not, the hourly rate will apply for the full shift.
Mileage:
Many of our clients love getting out and about with their Caregiver, whether it's visiting friends, nipping for cake and a cup of tea, or a routine hospital appointment. Our Caregivers are all fully insured to take you out safely wherever you need to go. For services that involve travel in the car, we charge 50p per mile.
Bank Holidays:
Our Caregivers work hard, even on holidays. To reflect their dedication, we like to ensure they are fully compensated, so on these days, our rates are charged at double the hourly rate.
Additional Costs
Our fees cover the cost of our care and support services. If you’d like to enjoy hobbies or outings with your Caregiver, we’re delighted to help make these activities happen.
However, any extra costs during these trips, such as coffees, meals, show tickets, or public transport fares, will need to be covered by you. This way, your Caregiver can join in fully, ensuring your outings are as enjoyable and stress-free as possible.
Hourly Homecare Visits in and around Solihull
Home Help
With our home help service, our friendly carers can ensure your home is kept clean and tidy by hoovering, cleaning or giving it a good spring clean. They can also complete any shopping tasks to make your life easier.
We know that your loved one may initially be resistant to receiving care so an occasional home help visit can be a great way to overcome those initial barriers.
Personal Care
Personal care can be one of the most difficult areas for your loved one to come to terms with – after all, it is exactly that ie personal and private.
We obviously recognise this, so you can be assured that we will be sensitive and understanding to any concerns that your loved one may have about personal care.
They will provide safe, caring and dignified support that will support with morning and evening routines including washing/bathing, dressing, toileting, shaving and assisting with medication.
Companionship
All too often, we sadly hear about the negative impact that loneliness and self-isolation can have on the elderly or those living with specific conditions.
Our companionship is at the heart of our service and we regularly see the huge and positive difference it can make to the well-being of our clients.
Whether it be social engagement, attending a family or social event or appointment to supporting your loved one to maintain their interests and hobbies.
Our popular companionship service can make such a difference to the well-being of you or your loved one. It can provide the opportunity for social engagement, help with attending a family event or appointment or allow you to maintain your interests or hobbies.
Companionship calls are thoroughly rewarding for our carers, as they see the positive impact they make for their clients and how this enriches their clients lives.
Dementia Care
A diagnosis of dementia can be devastating to the family and life changing for the sufferer.
The related changes in personality, mood and confusion can be very distressing; so a full understanding of dementia is required to manage these issues effectively.
We have extensive knowledge and experience of how to provide care to those living with memory issues. With a team that includes a Memory Support specialist, Dementia Champions and a highly qualified learning and development team, our care team receive the very best training and on-going support to ensure they can provide the very best care to our clients living with dementia.
Close collaboration is required between all health partners involved in the care arrangements (GP’s, Admiral Nurses, specialist agencies etc) and we will ensure that our team liaises with these partners to share any observations.
Respite Care
Being an ‘informal’ carer brings with it huge responsibilities and challenges whilst providing much needed care and support
Respite can ensure much needed breaks can be taken from the day to day demands of looking after a loved one. From an hour (or more) per day to help with overnight sleeping or waking support allows some much needed quality sleep; our hourly and live-in carers are able to help with your respite needs...
Palliative/end of life care
We are available when you need it most – at the very difficult time when your loved one requires palliative or end of life care.
With our experienced palliative/end of life carers, you can have the peace of mind that your loved one will receive highly dignified, compassionate and sensitive care. They will be kind, patient and liaise with the other specialist nursing teams to ensure your loved one is receiving all the care required to ensure they are comfortable.
We want you and your family to spend as much time as possible with your loved one.
Specialist Care
We have developed a detailed understanding of a wide number of complex conditions that require specialist care.
This has provided us with a lot of experience of the requirements to provide safe, effective care to those living with these conditions. Our domiciliary hourly homecare and live-in carers receive the necessary training to care for people with Parkinson’s, multiple sclerosis, learning disabilities or may have suffered a stroke.
It is important that we coordinate your care with any other specialist agencies involved – and our aim will always be to enable you to remain living independently in your own home.
Meet Katie, our Registered Care Manager for Solihull & South Birmingham area
Katie is the Registered Manager and responsible for our Care Quality Commission (CQC) Outstanding rated service in Solihull (Knowle) and Coventry & Kenilworth offices.
With over 17 years of experience in nursery and elderly care, Katie left school and worked in an early years’ nursery.
Sadly, her grandfather was diagnosed with vascular dementia so Katie helped her grandmother provide care and support for him – whilst also working at the nursery. After he passed away, she realised that she would like to make a full-time career of elderly care and joined Unique Senior Care as a carer.
With no qualifications, Katie was identified as a potential ‘leader of the future’ and joined our talent development programme which provided her with a wide array of training and support. She is currently working towards her Level 5 in Leadership and Management in Health and Social Care.
Katie lives our ethos and vision and values always seeking to put ‘People above all else’ – whether that be our clients, their families or her colleagues. She says “the part of her job that she enjoys most is meeting new and existing clients to see what we can do to enrich their lives and see the outcomes that we can achieve for them”
Outside of work, Katie has an 18 year old daughter and she loves going on holiday and exploring new places.
Lynne
Care Supervisor
Moira
Care Coordinator
Kara
Care Supervisor
Where to find us:
Unique Senior Care
1584-1586, High Street,
Knowle, B93 0LF
Opening hours
Monday – Friday 08:30am-8:00pm
To talk to a member of our team about how we can help you. Someone is available to discuss all care enquiries 24 hours a day, seven days a week.
