The Care Quality Commission (CQC)
As a provider of regulated care services, you can be confident in the knowledge that we are fully registered and compliant with CQC’s regulations.
Speak to a care expert
My mum’s got all her things around her, she’s got more freedom and 1-1 with the carers. She sleeps better, eats better, is more content and can go out when she likes.
CQC’s purpose
To make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
CQC is the independent regulator of Health and Social Care in England, and their objective is to ensure that people have access to safe, caring, effective, responsive and well-led care services. They monitor, inspect and regulate these services to make sure that they meet fundamental standards of quality and safety. They publish what they find and give each provider performance ratings.
Our inspection ratings are as follows:
Coventry
Solihull & Live In Care
Warwickshire
CQC’s role
- They register care providers.
- They monitor, inspect and rate services.
- They take action to protect people who use services.
- They speak with an independent voice, publishing their views on major quality issues in health and social care.
Why are they important to you as a potential recipient of care?
If you’re new to health and social care, it’s likely that you haven’t come across the CQC before. Therefore, it’s important you know who they are and what the benefits of working with a fully-managed and regulated service are.
Why are they important to you as a potential recipient of care?
Are they safe? – are you (the customer) protected from abuse and avoidable harm
Are they effective? – is your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.
Are they caring? – do staff involve and treat you with compassion, kindness, dignity and respect
Are they responsive to people’s needs? – are services organised so that they meet your needs.
Are they well led? – does the leadership, management and governance of the organisation make sure it is providing high-quality care that is based around your individual needs. Does it encourage learning and innovation, and promote an open and fair culture.
The benefits of using a registered regulated care service:
Each of our registered locations are periodically inspected by CQC to review our practices and processes.
Their findings are published and in the public domain so you can see their comments.
To maintain our registration we have to comply with CQC’s regulatory standards, which should ensure our clients are receiving safe, quality care.
All of our carers are subject to a robust recruitment process which fully complies with CQC regulations relating with four references and a fully-enhanced DBS check).
Our carers are all trained to the nationally recognised standard included in the Care Certificate.
We have to provide reports and feedback to CQC at their request and in the event of any serious incidents, deaths or safeguarding issues.
CQC will review our Policies and Procedures to ensure they are current, appropriate and include any changes in law.
The ongoing supervision of our carers through supervisions, appraisals, personal development plans and observations will be reviewed during an Inspection.
As a client, you can provide feedback on our service to CQC.
Our absolute priority is to always ensure we provide safe care which does not put our employee are clients at risk – if we feel this may be put at risk we will not provide a service.
As part of their inspection process, CQC will gather feedback on the service from clients, family members, and the wider health system such as local authorities and healthwatch.
Speak to our live in care experts
Meet Stacey, your friendly expert care advisor
Navigating Live in care can feel overwhelming, and we understand how personal this decision is. We're here to guide you every step of the way—offering advice, reassurance, and ensuring your loved one receives the highest quality care.
- Quick 30-minute call: We'll discuss your situation and provide expert advice on care options.
- Book a free assessment: If you're ready, we can arrange a no-obligation assessment to match your needs.
- Fast, flexible care setup: We can start care within days if necessary, ensuring your loved one receives prompt, personalised support.
Inspected and rated
Outstanding by the CQC
FREE assessment enquiry
Stacey or one of our team of friendly and experienced care advisors, will be in touch as soon as possible by phone or email to discuss your live in care needs.
With over 40 years of experience in the care industry, providing outstanding care has always been Helena’s core mission.
Helena has been a dedicated member of Unique Senior Care for eight years, starting as Care Manager and advancing to Head of Extra Care and now serving as Director of Operations.
She holds a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England), as well as a Diploma in Welfare Services. Helena has completed various leadership and management courses, enhancing her expertise in the care industry.
Helena has authored published articles, including one for Skills for Care on managing change through the COVID pandemic. She has a steadfast commitment to advocating for and supporting those in need, ensuring their voices are heard and their rights upheld.