The Care Quality Commission (CQC)
As a provider of regulated care services, you can be confident in the knowledge that we are fully registered and compliant with CQC’s regulations.
CQC’s purpose
To make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
CQC is the independent regulator of Health and Social Care in England, and their objective is to ensure that people have access to safe, caring, effective, responsive and well-led care services. They monitor, inspect and regulate these services to make sure that they meet fundamental standards of quality and safety. They publish what they find and give each provider performance ratings.
Our inspection ratings are as follows:
CQC’s role
- They register care providers.
- They monitor, inspect and rate services.
- They take action to protect people who use services.
- They speak with an independent voice, publishing their views on major quality issues in health and social care.
Why are they important to you as a potential recipient of care?
If you’re new to health and social care, it’s likely that you haven’t come across the CQC before. Therefore, it’s important you know who they are and what the benefits of working with a fully-managed and regulated service are.
Key questions asked by CQC
There are five principle key questions asked by the CQC of care providers – these are referred to as Key Lines of Enquiry (KLOEs):
