The Care Quality Commission (CQC)

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As a provider of regulated care services, you can be confident in the knowledge that we are fully registered and compliant with CQC’s regulations.

CQC’s purpose

To make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

CQC is the independent regulator of Health and Social Care in England, and their objective is to ensure that people have access to safe, caring, effective, responsive and well-led care services. They monitor, inspect and regulate these services to make sure that they meet fundamental standards of quality and safety. They publish what they find and give each provider performance ratings.

Our inspection ratings are as follows:

CQC’s role

Why are they important to you as a potential recipient of care?

If you’re new to health and social care, it’s likely that you haven’t come across the CQC before. Therefore, it’s important you know who they are and what the benefits of working with a fully-managed and regulated service are.

Key questions asked by CQC

There are five principle key questions asked by the CQC of care providers – these are referred to as Key Lines of Enquiry (KLOEs):

  1. Are they safe? –  are you (the customer) protected from abuse and avoidable harm

  2. Are they effective? – is your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.

  3. Are they caring? –  do staff involve and treat you with compassion, kindness, dignity and respect

  4. Are they responsive to people’s needs? – are services organised so that they meet your needs.

  5. Are they well led? – does the leadership, management and governance of the organisation make sure it is providing high-quality care that is based around your individual needs. Does it encourage learning and innovation, and promote an open and fair culture.

The benefits of using a registered regulated care service:

Each of our registered locations are periodically inspected by CQC to review our practices and processes.

Their findings are published and in the public domain so you can see their comments.

To maintain our registration we have to comply with CQC’s regulatory standards, which should ensure our clients are receiving safe, quality care.

All of our carers are subject to a robust recruitment process which fully complies with CQC regulations relating with four references and a fully-enhanced DBS check).

Our carers are all trained to the nationally recognised standard included in the Care Certificate.

We have to provide reports and feedback to CQC at their request and in the event of any serious incidents, deaths or safeguarding issues.

CQC will review our Policies and Procedures to ensure they are current, appropriate and include any changes in law.

The ongoing supervision of our carers through supervisions, appraisals, personal development plans and observations will be reviewed during an Inspection.

As a client, you can provide feedback on our service to CQC.

Our absolute priority is to always ensure we provide safe care which does not put our employee are clients at risk – if we feel this may be put at risk we will not provide a service.

As part of their inspection process, CQC will gather feedback on the service from clients, family members, and the wider health system such as local authorities and healthwatch.

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