How to arrange care at home
Key steps to getting the right care and support in place
Arranging home care can feel like a big step, but by finding us, you’re already on the right path. We’ll guide you through each stage, from your first enquiry to matching you with the right caregiver. In most cases, care can be in place within a week.
Knowing what to expect can make things easier. Below, we’ll walk you through how we arrange care, whether you need a few visits a week or full-time live-in support.
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After my initial phone call I was quickly put in touch with the new client manager and arrangements made for her to visit my father.
"I have felt supported throughout the process and very happy with the choice of caregiver. My father has been treated with respect and kindness by everyone concerned."
DM (Daughter of Client)
Personalised care in just 2 days
Simple steps to get the right care in place quickly
1. You’ve found the right care
You’re on the right path to personalised live in care.
You're here
2. Free assessment
Call or enquire online. After a phone chat we'll arrange an online video assessment and, if you go ahead, we’ll arrange a free home visit within days.
3. Crafting your care plan
We’ll create a care plan tailored to your loved one’s needs and lifestyle.
4. Matching your Caregiver
Together we'll find a Caregiver who's a perfect match for your loved one’s needs and personality.
5. Care in place
Care usually starts within days. Your Care Manager will attend on day one and check in again on day seven.
Step 1 - Choosing the right home care provider
We understand this might feel like a big decision, and it’s normal to have lots of questions.
The good news is, you’re already on the right path by exploring your options. Now it’s about finding the care that feels right for your loved one.
Our role is to make things clear and straightforward, so you can feel reassured and confident about the next steps. We’ll guide you through every stage, ensuring we use all of our experience to help you find the support that’s best for your family.
Step 2 - Making your homecare enquiry
Getting in touch might feel like a big decision, but it doesn’t need to be. When you’re ready, you can either give us a call or fill out a form, and we’ll call you back.
This is simply a friendly chat where you can ask questions and share your thoughts as to what you think you need. There’s no pressure to make decisions right away - we’re here to listen and understand what’s most important to you.
Whether it's talking through potential costs, the role of The Care Quality Commission or lots of "what if" questions, we'll do our very best to make sure you have all of the facts that you need to feel in control and to make an informed decision.
Step 3 - Arrange a consultation
If you would like to explore care further, the next step is a free face-to-face consultation. This can usually be arranged within a couple of days.
We will talk with the person receiving care about their routines, preferences, what they can still manage independently and where some help may be useful. We will also consider any risks and discuss adaptations that might make daily life easier.
The person receiving care remains at the centre of the conversation. Family members can be involved too, if that is what the person wants.
Step 4 - Crafting your person-centred care plan
Following the consultation, we will create a care plan that reflects the person’s needs, preferences and usual routines.
It will include the things that matter to them, such as when they would like visits, the support they need with personal care, medication or meals, and how we can help them stay safe while continuing to do as much as possible for themselves.
As a fully managed, CQC-regulated care provider, we oversee the care plan and coordinate the practical details with the Caregivers. We will make sure everyone understands what has been agreed, and review the plan with the person receiving care whenever their needs or circumstances change.
Step 5 - Meeting your homecare team
Having someone new come into the home can feel like a big change. We carefully choose Caregivers who suit the person receiving care both in skills and personality.
For Hourly Care, we introduce you to your Caregivers before care begins and provide a small, consistent team. A Manager will attend the first visit to help everything get off to a good start.
For Live-in Care, as well as introducing your Caregiver on day one, your Care Manager will visit again on day seven to check in. In most cases, care starts within just a couple of days.
Step 6 - Ongoing support and monitoring of your care service
We believe that ongoing support and regular assessments are essential to ensure your care remains exactly what’s needed. We stay in close communication, regularly checking in to see how things are going and gathering your feedback to make any necessary adjustments.
You’re also welcome to reach out to your support team at any time to discuss changes, raise concerns, or simply ask questions.
Our goal is to ensure your care adapts seamlessly as life changes.
Step 7 - Regular reviews and adjustments to your care plan
Life is always evolving, and care should evolve with it. That’s why we regularly review your care plan to ensure it’s still the right fit.
These reviews are an opportunity to assess how well the current plan is working and to make any necessary updates based on any changes in health or routine.
Whether it’s a small tweak or a larger adjustment, we’ll make sure you're always getting the right level of care. This ongoing flexibility helps maintain your quality of life and means you can be sure you're always getting the right support.
Still comparing home care providers?
Our free comparison guide helps you look beyond the basics and compare what matters, including Caregiver consistency, care planning, training, communication and costs.
Speak to our care experts
Meet Stacey, your friendly expert care advisor
Navigating care can feel overwhelming, and we understand how personal this decision is. We're here to guide you every step of the way—offering advice, reassurance, and ensuring your loved one receives the highest quality care.
- Quick 30-minute call: We'll discuss your situation and provide expert advice on care options.
- Book a free assessment: If you're ready, we can arrange a no-obligation assessment to match your needs.
- Fast, flexible care setup: We can start care within days if necessary, ensuring your loved one receives prompt, personalised support.
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Outstanding by the CQC
FREE assessment enquiry
Stacey or one of our team of friendly and experienced care advisors, will be in touch as soon as possible by phone or email to discuss your live in care needs.
Speak to a care expert: 0186 550 7002
Page written by:
With over 40 years of experience in the care industry, providing outstanding care has always been Helena’s core mission.
Helena has been a dedicated member of Unique Senior Care for eight years, starting as Care Manager and advancing to Head of Extra Care and now serving as Director of Operations.
She holds a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England), as well as a Diploma in Welfare Services. Helena has completed various leadership and management courses, enhancing her expertise in the care industry.
Helena has authored published articles, including one for Skills for Care on managing change through the COVID pandemic. She has a steadfast commitment to advocating for and supporting those in need, ensuring their voices are heard and their rights upheld.