Specialist & Complex Care

When care needs are more involved, families often want reassurance that support at home can still be safe, consistent, and personal. Our Specialist & Complex Care provides experienced specialist care at home, helping older people live well in familiar surroundings, even when needs are more complex.

Whether someone is living with a long-term condition, recovering from serious illness, or needs higher levels of day-to-day support, our complex care at home for elderly people is built around routine, dignity, and careful planning. We work closely with families and health professionals so care feels steady and well managed.

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Anne marie ducker, a client at unique senior care
A Care Quality Commission badge displaying the rating “Inspected and rated: Outstanding.”
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When he first came back from the nursing home, he’d basically given up. Having the girls come in and gently jolly him along has improved his wellbeing 100%.

  • Experienced support for complex and long-term conditions
  • Consistent Carers trained to deliver specialist care at home
  • Care planned carefully around health needs, routines, and preferences
Anne marie ducker, a client at unique senior care
A Care Quality Commission badge displaying the rating “Inspected and rated: Outstanding.”
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When he first came back from the nursing home, he’d basically given up. Having the girls come in and gently jolly him along has improved his wellbeing 100%.

Rated 9.8/10 on homecare.co.uk

Read all 236 reviews

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One of the Top 20 Home Care Groups in 2025 - homecare.co.uk

Unique have been brilliant. Everything I said we needed has been provided in a friendly, professional and cheerful manner. I was concerned that my wife would struggle to accept help but the lady who comes is the same one each time, which was something we requested, has built up a good relationship with her.

Neville R (Husband of Client)

Unique have brought peace of mind with their professional and very caring service. From the first phone call, and then every subsequent staff member I met, gave me a feeling of confidence. I now personally understand why Unique comes highly recommended as I too have nothing but praise for the service offered by Unique.

K B (Daughter of Client)

Unique senior home care did a great job of looking after Mum so I could have a short break. We were introduced to the team and carers prior to the days we requested and were very friendly and made Mum feel comfortable. The whole process went very smoothly and we will be getting in touch again for the next break.

K M (Daughter of Client)

I commenced using Unique in 2023 but after a couple of years changed to another Agency who offered a cheaper service. However, I quickly came to the conclusion that you get what you pay for and after 6 months I asked Unique to take me back, They happily agreed and I have been with them ever since.

C M (Client)

After doing lots of research for a suitable care agency for my mum who has dementia, I have been so impressed with Unique Senior Care. They are quick to respond to queries and have ensured that Mum had the best possible match with a carer who would get on well with her. Two weeks ago, Mum was completely against having any help at home; but today she was so grateful to have assistance in getting ready to go out to her day centre -and so was I!

A C (Daughter of Client)

I could not ask for better care. Carers always willing to respect and carry out my requests with a smile. Every need is met.

RG (Client)

We can help with:

  • Specialist support for complex conditions

    We support older people living with conditions that require extra understanding and consistency. This can include Parkinson’s, stroke recovery, neurological conditions, advanced dementia, and other long-term illnesses where routines and familiarity are crucial.

  • Complex care at home

    Our complex care at home focuses on managing day-to-day needs safely, following guidance from healthcare professionals and adapting support as needs change.

  • Support with medication routines

    Carers can help prompt and support medication routines, helping reduce missed doses and avoid unnecessary stress.

A caregiver handing her elderly client a cup of tea
An older woman stood by a window smiling at her caregiver while holding a cup of tea
  • Mobility and physical support

    We provide careful support with moving, positioning, and daily activities, helping people feel safer and more comfortable at home.

  • Personal care with dignity

    Support with washing, dressing, and continence is provided respectfully, always following individual preferences and established routines.

  • Care coordination and communication

    We help keep care joined up by communicating with families, GPs, District Nurses, and other professionals involved.

  • Flexible levels of support

    Care can be arranged as visiting care or live-in support, and adjusted over time as health needs increase or stabilise.

Unique Senior Care clients, Ken and Audrey

How our Specialist & Complex Care works

Specialist & Complex Care starts with understanding the whole picture. We look at someone’s health needs, daily routines, risks, and what matters most to them at home. This allows us to plan care carefully, rather than reacting day by day.

Much of the support we provide is rooted in strong in-house training and experience. Carers are trained to support personal care, mobility, comfort, medication routines, and day-to-day living in a way that is safe, consistent, and familiar. This forms the foundation of complex care at home.

Where someone’s needs go beyond everyday care, we work closely with healthcare professionals already involved, such as District Nurses or community teams. If a professional has recommended a specific way something should be done, Carers are trained and guided by that professional before supporting it at home. This ensures everyone is clear, confident, and working in the same way.

Care is overseen and reviewed regularly. As health needs change, care plans are adjusted so support remains appropriate, safe, and manageable for both the person receiving care and their family.

Why choose Unique Senior Care?

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Fully Managed Care

You get a fully managed service, not an agency. Every caregiver is employed, trained and supported so you can feel confident about who’s coming into your home.

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Dementia care expertise

If you’re living with dementia, you have carers with specialist training who understand how to make each day safer, calmer and more comfortable.

Award-winning training

Your caregivers are trained to the highest standards. Our Princess Royal Training Award recognises the in-depth, face-to-face training that helps them give the best support.

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Top-rated by families

You’re in safe hands. Families have rated us a Top 20 Homecare Provider on Homecare.co.uk every year for the last five years.

Regular face-to-face visits

From your first meeting onwards, you have regular in-person touchpoints. We check in, listen and make sure your care plan always fits your needs.

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Care that’s personal to you

We get to know your routines, preferences and personality - then match you with your ideal carer, so you can build a relationship that feels natural and consistent.

Getting care started

Personalised care in just 1 week or less

Simple steps to get the right care in place quickly:

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1. You’ve found the right care

You’re on the right path to personalised support at home.

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You're here

2. Free assessment

Call or enquire online. We’ll start with a chat and arrange a free home visit within days to ensure you get the right care.

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3. Crafting your care plan

We’ll create a care plan tailored to your loved one’s needs and lifestyle.

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4. Matching your Housekeeper

We’ll match you with someone who fits your routine and personality — not just whoever’s available.

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Have care in place next week

5. Care in place

Support usually starts within a week. We’ll check in on day one, and again after seven days to make sure it’s working for you.

Frequently asked questions

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  • Speak to our live in care experts

    Meet Stacey, your friendly expert care advisor

Navigating Live in care can feel overwhelming, and we understand how personal this decision is. We're here to guide you every step of the way—offering advice, reassurance, and ensuring your loved one receives the highest quality care.

  • Quick 30-minute call: We'll discuss your situation and provide expert advice on care options.
  • Book a free assessment: If you're ready, we can arrange a no-obligation assessment to match your needs.
  • Fast, flexible care setup: We can start care within days if necessary, ensuring your loved one receives prompt, personalised support.
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Our Live In Care service Inspected and rated Outstanding by the CQC

CQC inspected rated outstanding usc 2025

FREE assessment enquiry

Stacey or one of our team of friendly and experienced care advisors, will be in touch as soon as possible by phone or email to discuss your care needs and answer your questions.

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This page was last updated on 27th April 2026

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