Trust, Privacy & Security
Every interaction with Unique Senior Care is built on trust — from the way we listen to families to how we protect the personal details shared with us. Behind every moment of care sits a quiet promise: that your information is handled with the same respect, confidentiality, and attention to detail as the care itself.
The information below explains how we keep that promise — through clear privacy practices, secure technology, and transparent communication that ensures your data and your dignity are always protected.
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Trust & Security — Protecting Your Privacy
Last updated: 6th October 2025
Every interaction with Unique Senior Care is built on trust — from the way we listen to families to how we protect the personal details shared with us. This page explains, in plain English, how we handle your information, what technologies we use on our website, and the choices you have. It complements our Privacy Policy and Cookie Policy.
Data Controller & Contact Information
We are Unique Senior Care (legal entity: Understanding Care (Warwickshire) Limited) and act as the data controller for the personal data we collect.
Privacy contact: Lucy Owen — [email protected]
Address: Suite 5a & 5b, Hatton Rock Centre, Hatton Rock, Warwickshire, CV37 0NQ
Telephone: 01789 204040
Personal Data We Collect and How It’s Used
In brief: We collect contact details you provide and technical/usage data generated when you use our website.
- Identity & contact data you choose to provide (e.g. name, email, phone, address).
- Transaction/financial references where applicable — we do not directly collect or store debit/credit card details.
- Technical & usage data (e.g. IP address, browser type, pages visited, timestamps) collected via cookies or similar technologies.
- Preference & interaction data (e.g. form responses, on-site interactions) to help us improve the website experience.
Full details are set out in our Privacy Policy.
Website & System Security
In brief: Your connection to our website is protected, and we use reputable infrastructure to help keep the site reliable and secure.
- HTTPS (SSL): Our site redirects to the secure HTTPS version by default. Information sent between your browser and our site is encrypted.
- Trusted infrastructure: We use technologies such as Cloudflare (CDN/DNS/edge protection) and LiteSpeed (web server performance) to provide speed and resilience.
- Abuse protection: Google reCAPTCHA (v2/v3) helps prevent spam or automated abuse on selected forms.
Safeguarding & Confidentiality
In brief: Protecting personal information is part of our wider duty of care.
We handle all information with the same respect and discretion as the care we provide. Access to systems containing personal data is limited to authorised staff with a legitimate need to know, and confidentiality is a condition of employment and ongoing training.
Practices We Do Not Carry Out
- We do not directly collect, process, or store debit or credit card details.
- We do not collect special categories of data via our general website forms beyond what is explained in our Privacy Policy.
Your Data Protection Rights (UK GDPR)
In brief: You can access, correct, delete, restrict, or object to certain uses, and lodge a complaint with the ICO.
To exercise your rights, contact us using the details above. We may ask for proof of identity to protect your privacy. For full information, please see our Privacy Policy.
Our Editorial Policy
In brief: We are committed to publishing clear, accurate, and trustworthy information to support families making care decisions.
All content published by Unique Senior Care is written in plain English, reviewed by experienced care professionals, and checked against reputable sources such as the NHS, CQC, NICE, Age UK, and the Alzheimer’s Society. We do not publish paid or promotional content, and client stories are only shared with consent or anonymised.
Our editorial approach reflects our responsibilities around accuracy, safeguarding, dignity, and transparency. Full details of how we create, review, and update our content can be found in our Editorial Policy.
How We Update This Page
In brief: We review this page periodically and indicate the latest update date.
If we make material changes to how we collect, use, or protect your data, we will update this page and, where appropriate, issue a notice on our website.
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