Social prescriber summary
In this video, our Director of Operations, Helena, sits down with Jill, Senior Social Prescriber at Citizens Advice Solihull, to discuss the role of a social prescriber.
A social prescriber helps individuals with non-medical challenges by focusing on their overall well-being in a holistic way. Jill shares her personal experiences, explaining how social prescribing addresses non-medical needs and supports individuals in their everyday lives.
Imagine you've just retired, or perhaps you're caring for a loved one with a long-term health condition. Suddenly, life feels overwhelming and full of unanswered questions. The role of a social prescriber like Jill is to step in at this point—not to provide medical care, but to help with the emotional and practical aspects of life that often get overlooked.
Social prescribing helps people who are feeling isolated, dealing with financial challenges, or adjusting to major life changes. It might involve helping someone find local community activities, arranging transport, or simply offering a listening ear to identify what will make their life better.
Jill explains that her role is fundamentally about time, empathy, and understanding. Unlike a typical GP appointment, Jill can spend as much time as needed to truly get to know someone’s circumstances. Whether someone has recently moved to a new area, needs help managing daily tasks, or is struggling with mental health concerns, the social prescriber is there to assist in navigating those challenges.
Jill provides examples of how she might accompany someone to a new activity for the first time, or provide information about accessible transport options—ensuring they feel supported throughout.
This personal, tailored approach highlights how social prescribing is about more than just pointing people towards activities or services. It’s about understanding what’s important to each individual, addressing their unique needs, and providing them with the confidence and support to re-engage with their community. Jill also follows up with patients to ensure they are getting the outcomes they want, and this compassionate continuity is what makes her service so impactful.
If you're looking to connect with a social prescriber, Jill recommends starting with your local GP surgery, as many work in partnership with Citizens Advice or other community organisations. In Solihull, her service can be accessed through Citizens Advice Solihull via their website's online referral form.
FAQ Social Prescribing
With over 40 years of experience in the care industry, providing outstanding care has always been Helena’s core mission.
Helena has been a dedicated member of Unique Senior Care for eight years, starting as Care Manager and advancing to Head of Extra Care and now serving as Director of Operations.
She holds a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England), as well as a Diploma in Welfare Services. Helena has completed various leadership and management courses, enhancing her expertise in the care industry.
Helena has authored published articles, including one for Skills for Care on managing change through the COVID pandemic. She has a steadfast commitment to advocating for and supporting those in need, ensuring their voices are heard and their rights upheld.